FAQ | Join Virtual Care Today

Cost

Nothing. Doctor visits, dermatology, and mental health visits are $0 per visit on every membership that includes them, no matter how often you use them. Your monthly membership is the cost.
Lab testing is the one service with its own charge: a consultation fee plus the cost of the lab work, discounted up to 60 percent off published pricing. Everything else described as $0 per visit genuinely is.
Essentials is $25 a month, Advantage is $35, and Premier is $45. Each price covers your entire household, not each person.
No. There's no deductible, no copay, no per-visit invoice, and no statement arriving weeks later.
A self-pay urgent care visit commonly runs $150 to $280 for the basic evaluation before any tests, per 2026 self-pay pricing data. A doctor visit through your membership is $0.
No. There are no long-term contracts and you can cancel any time. Terms are shown during signup and in your member agreement.

About two minutes. One short form with your basic information.
Account setup takes up to 48 business hours after you sign up. A welcome email brings your member ID card and login, and then you can add everyone else at home.
No. There's no medical questionnaire, no exam, no underwriting, and no Social Security number required.
Everyone living at home. One membership at one price covers your household rather than charging per person. The precise definition is confirmed at enrollment.

Most members reach someone in about fifteen minutes, at any hour. There's no appointment to schedule.
Yes, board certified physicians, with 15 or more years of experience on average. Availability by state follows the licensing rules that apply to virtual care.
Yes. Doctors are available on demand in English and Spanish, and more than 170 languages are supported including ASL.
No. Visits work by phone. Video is an option, and skin concerns can be handled by uploading a photo.
Doctors can prescribe when appropriate and send it to your pharmacy. Controlled substances and certain other medications cannot be prescribed in a virtual visit.
Yes, anywhere in the United States.
Call 911 or go to the nearest emergency room. Virtual care is not emergency care.

Insurance pays claims after the fact, with deductibles and copays in between. A membership works the other way: one flat monthly price, and you talk to a doctor as often as you need for $0.
Yes, and many members do. People with high-deductible plans often use the membership for everyday visits because they'd be paying full price toward the deductible anyway.
No. It works alongside one. Annual physicals, vaccinations, and in-person screenings still happen in person.
No. A membership does not satisfy any legal, tax, or employer coverage requirement. If you need health insurance, talk to a licensed insurance agent.